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Leading through

AI uncertainty

We help leadership teams work out what to actually do about AI — and do it with confidence.

We’re no longer navigating occasional disruption.
We’re living inside sustained uncertainty — and AI is one of its clearest expressions.

The Reality Leaders are facing

Leaders are no longer debating whether AI matters.
 

They are being asked to decide and lead before there is shared understanding, clear language or lived experience to draw on — while knowing those decisions affect people, trust and risk.​

Doing nothing is no longer a neutral decision — and moving too quickly can be just as risky.​

Who this work is designed for

This work is designed for organisations where decisions about AI carry real consequence — for people, trust, reputation and risk.
 

It is a strong fit when:

  • AI is already showing up in everyday work, but leadership doesn’t yet have a shared view of what’s happening or what’s possible,

  • there is pressure to respond — from inside the organisation or from stakeholders — before there has been time to build shared language, understanding and judgement,

  • acting too slowly feels risky, but moving too quickly feels just as uncertain, and

  • you want a proportionate, context-specific path forward that aligns with your strategy, values and risk appetite.
     

​This work is particularly relevant in high-trust, values-led and accountability-heavy environments — particularly where leadership judgement, accountability and public trust matter. 

This includes not-for-profit, human services organisations, professional services, membership bodies, education and government-adjacent services — anywhere the need for clear judgement under uncertainty exists and leaders are expected to act responsibly as they navigate sustained uncertainty.

 

The AI Navigation Pathway

A leadership decision model for AI-driven uncertainty

Designed to help leaders decide what to do next — clearly, proportionately and with evidence. 

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The pathway is modular by design.
Organisations enter the pathway at different points, depending on readiness and risk.

A Structured Approach to Decision Making

The Pathway in Practice

Each module is designed to resolve a specific leadership question. Start where the need is most pressing.

The pathway is designed for the moment when leaders recognise they can’t ignore AI any longer — and are being asked to decide before they have shared understanding, clear language or lived experience to draw on

MODULE 0 | VISIBILITY

AI Human Readiness Diagnostic

"Do we actually know how AI is being used and experienced across the organisation right now?"

RAPID INSIGHT

The simplest place to start. Move beyond anecdote and assumption. This short diagnostic surfaces unseen risk, identifies where confidence or hesitation sits and builds human-level situational awareness — so you can decide what to do next.

MODULE 1 | CLARITY

AI Strategic Discovery Report

"Clarify your AI position and agree sensible, proportionate first steps."

Align internal realities with sector context to define where AI matters for you — and where it doesn’t. Move from fragmented leadership conversations to a clear, evidence-backed position you can stand behind.

MODULE 2 | CAPABILITY

AI Leadership Circle

"Build confidence, language and judgement to lead AI well."

A facilitated, peer-based learning experience for senior leaders, executives & boards — not technical training. Build the shared language, practical fluency and mindset your leaders need to guide the organisation responsibly, even as the landscape evolves.

MODULE 3 | CONFIDENT ACTION

AI Governance & Risk

"Understand your current level of AI-related risk. Create clear, usable guardrails so teams can act safely"

Two complementary services:

AI Governance & Risk Discovery
A structured assessment that clarifies where AI-related risk exists, what requires leadership attention now and what proportionate action looks like in context

AI Governance Essentials - A practical governance module that establishes clear, usable guardrails — translating leadership intent and risk appetite, so teams understand what they can — and cannot — do.

How to decide where to start

Most organisations don’t need everything. The right starting point depends on where the pressure is highest.

​Start with the AI Human Readiness Diagnostic

  • If you lack visibility into how AI is currently being used, where confidence sits or where risk may already be emerging. This is a quick and simple process to help identify first steps.

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Start with the AI Strategic Discovery Report

  • If you need a clear, shared position on AI — and sensible, proportionate next steps. The report will provide clarity about why and how your organisation could engage with AI and a high level roadmap of how to begin.

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Start with the AI Leadership Circle

  • If you are being asked to guide AI conversations but don’t yet have shared language, confidence or practical judgement. Start here if you want to have aligned, informed and confident AI conversations.
     

Start with the AI Governance & Risk Diagnostic

  • If you want to clarify the level of AI related risk you are carrying. This will give you an informed view on how to build your AI governance foundations.
     

Start with AI Governance Essentials

  • If teams are ready to act and need clear guardrails so progress can happen without unnecessary risk. Build a small set of governance documents proportionate to your context.​

Trusted by leaders in complex, reputation-sensitive sectors

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City of Melbourne

Plan International Australia

Not sure where to start?

Let's begin with a short, practical conversation.

Sue Cunningham 
Navigate Uncertainty. Lead Wisely. Stay Human


sue@uncertaintylab.com.au | 0417 316 822  

© 2026 The Uncertainty Lab  

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